Excellence in Human Resource Management Awards 2006
Organisation Development and Learning Winner and Overall Winner
Royal Liverpool Children’s NHS Trust: Excellence through Learning Programme
The business case for this project was driven by the publication of the Redfern Report in 2001 in response to the Alder Hey Hospital inquiry into organ retention.
An organisation development programme was designed by MWA (UK) Limited of York, to help the Trust embark upon a journey of cultural change and major organisational regeneration.
Fifty two facilitators were trained by Mike Wash (Managing Director of MWA (UK) Ltd) across the Trust to deliver training to staff in enabling new ways of working to involve children and their families in improvement initiatives.
A total of 82% of staff attended workshops between January – November 2003. The workshops introduced the core values and corporate objectives of the organisation and helped identify the most common issues that impacted upon staff’s ability to work effectively and thus patient care.
A methodology, ‘Egan’s Project Wheel’, adapted and personalised for the Excellence through Learning programme by Mike Wash, was then developed to provide a project management blueprint to guide self improvement projects and the sharing of wider learning.
An evaluation of the overall programme was undertaken in 2005 which demonstrated that effective savings of £1.7 million had been achieve and reinvested into healthcare services within the Trust. In addition, the OD programme had directly contributed to the Trust achieving 3 star status in three consecutive years.
The benefits for children and their families from service improvement projects included reduced DNA rates, new roles, choice of appointment dates, reduced outpatients dispensing time and reduced waiting times for radiology.
The judges considered that this patient centred entry demonstrated an excellent project management approach, which was well executed and delivered a considerable range of benefits for patients.
As an organisation development case study, it offers considerable transferable learning in the NHS.
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